topic Re: Transfer old number to my EE account? in SIM cards & Porting

Transfer old number to my EE account?

treez — Tue, 13 Feb 2024 07:33:44 GMT

Hi,
I have recently started an EE mobile phone contract.
Its just a "dumb phone". I now wish to transfer my number from my
O2 "pay as you go" phone to my new phone, which has the new EE SIM in it.
Is there any email address i can use to send..
-my wanted number
-my existing EE phone number
-the PAC code (which i have).

I am at work in the day and dont have time to wait
in the queue to speak to an EE advisor.
Is there any way i can do this by text or by email?
Otherwise i will have to wait for weekend to do it.

Re: Transfer old number to my EE account?

XRaySpeX — Tue, 13 Feb 2024 09:36:43 GMT

EE provide no email contact.

Once you've received your SIM from EE, give your PAC from your current network to EE using Fill out this quick form to transfer your number .

Re: Transfer old number to my EE account?

treez — Tue, 13 Feb 2024 21:25:43 GMT

Thanks, i found the form did not work...i filled it all in, but then it just said it couldnt do it.

Do you know what details i need to give to EE when i phone them?

SIM number?

IMEI number etc etc?

Re: Transfer old number to my EE account?

XRaySpeX — Tue, 13 Feb 2024 22:49:24 GMT

Same as in the form: PAC, phone you are porting & temp. phone no. of EE SIM.

Were you trying the form this evening? The site could have been under maintenance. Try again in the A.M.

Re: Transfer old number to my EE account?

treez — Fri, 16 Feb 2024 20:13:14 GMT

Thanks, i just phoned up....i was in a rail station and it was noisy....i hope they heard the number correctly. I stupidly didnt check they heard it right because i thought i was phoning from that number and they would be able to see it...but then after the call i remembered that i had used my other phone...the one whose number i wish to replace.

I guess ill find out on Tuesday.

Thanks