topic Re: ESim for mobile data in South Africa not downloading in SIM cards & Porting

ESim for mobile data in South Africa not downloading

DH1945 — Thu, 08 Feb 2024 18:13:51 GMT

Hi have a pixel 8 pro with a physical EE sim in it. Signed up with Maya mobile for an ESim to use in South Africa. When trying to download the eSim I get error messages saying I need to contact EE as there is an error message. (Subject code 8.2.6 Reason Code 3.8). I've called EE (which of course cost a fortune thanks to roaming charges out here) and they have no idea why it's doing it. They say the second sim card port is unlocked their end. Maya mobile say it's a problem with EE blocking the use of ESims.... Any ideas how to fix it? EE themselves are no use! 😂

Re: ESim for mobile data in South Africa not downloading

Leanne_T — Fri, 09 Feb 2024 07:36:16 GMT

Hi @DH1945

Thanks for coming to the community.

Can you try removing the EE SIM card, do you get the same message when trying to download the eSIM?

Leanne 🙂

Re: ESim for mobile data in South Africa not downloading

DH1945 — Fri, 09 Feb 2024 10:39:26 GMT

Hi @Leanne_T . Yes I just tried remoing the physical SIM card and reinstalling the eSim and got exactly the same Network error message

Re: ESim for mobile data in South Africa not downloading

Leanne_T — Fri, 09 Feb 2024 11:51:28 GMT

Thanks @DH1945

Could the other network try providing another eSIM or a physical SIM card to see if this works?

Leanne.

Re: ESim for mobile data in South Africa not downloading

DH1945 — Fri, 09 Feb 2024 14:01:27 GMT

Hi @Leanne_T.

I don't have a dual sim tray so replacing the sim card would just put me on a different network... Which I can try but it won't solve the issue I've got (and would mean I couldn't use my actual contract or phone number....). I've already tried one alternative eSim with the other provider and am awaiting another one to test when I take the EE sim out, but get the feeling I need a fix from EE to do this...

Re: ESim for mobile data in South Africa not downloading

Leanne_T — Fri, 09 Feb 2024 15:19:47 GMT

Thanks for coming back to me @DH1945

If the team have checked the device is unlocked any other SIM should work.

If you would like to see if anything else is needed from our end please try calling us again.

Leanne.

Re: ESim for mobile data in South Africa not downloading

Diddy90 — Sat, 21 Sep 2024 18:20:55 GMT

I always buy my eSIM from https://simbye.com because they offer 24/7 support.