topic Re: sim not working in SIM cards & Porting

sim not working

nick55555 — Wed, 07 Feb 2024 16:15:28 GMT

hi there,

i was on bt mobile then was moved to EE in jan. sim stopped working. got a replacement EE sim sent out, not working. Been in to EE shop. Another new sim inserted. worked for around 20 mins then stopped again. Phone is not locked ( apple 14 pro max) Guy in shop checked settings and all was well. Dont know what to do next. Any advice?

Re: sim not working

Katie_B — Wed, 07 Feb 2024 17:43:13 GMT

Hi @nick55555.

Welcome to the community.

Does your phone show No SIM?

Katie

Re: sim not working

nick55555 — Thu, 08 Feb 2024 12:04:33 GMT

it doesnt say anything. Where will it show that?
there are no bars on the signal. I am now in another part of the country
so its not picking up the network. When i was in the store the guy said
that there was nothing wrong with the phone. Is it just 3 fauly sims in a
row?

Re: sim not working

Katie_B — Thu, 08 Feb 2024 12:39:08 GMT

Hi @nick55555.

This should show in the top right corner of your phone.

Have you tried your SIM in another device?

Katie

Re: sim not working

nick55555 — Fri, 09 Feb 2024 12:28:10 GMT

tried in another phone and it did not work
n

Re: sim not working

Katie_B — Fri, 09 Feb 2024 12:38:04 GMT

Thanks for trying @nick55555.

I'm not sure what could be causing this, the issue occurring when the SIM is in a different phone indicates this is a SIM problem.

I'd recommend getting back in touch with our technical care team who can run some tests.

Katie