topic Re: SIM BLOCKED in SIM cards & Porting

SIM BLOCKED

Alf11 — Mon, 05 Feb 2024 10:17:32 GMT

Please help me with my sim....I can't make call ,Receive or send text...

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: SIM BLOCKED

Leanne_T — Mon, 05 Feb 2024 11:03:34 GMT

Hi @Alf11

Thanks for coming to the community.

Do you have a pay as you go or pay monthly SIM?

Are you in the UK?

Leanne 🙂

Re: SIM BLOCKED

Alf11 — Mon, 05 Feb 2024 22:49:04 GMT

Am not currently in UK. That is my reason using the community service.

If am in UK it would be solved, because I would able to call directly.

xxxxxxxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: SIM BLOCKED

Leanne_T — Tue, 06 Feb 2024 08:16:36 GMT

Hi @Alf11

Thanks for coming back to me.

Is your account pay as you go or pay monthly?

Has the SIM card worked since you have been abroad?

Leanne.

Re: SIM BLOCKED

Alf11 — Tue, 06 Feb 2024 16:05:19 GMT

Thanks for coming back to me.

My account was pay as you go and later its a pay monthly but can be cancelled anytime on a month ahead notice

the SIM card worked on my first day I arrived in abroad, since then from the 24th January its been blocked 🚫.

I have no means of contacting EE orless through this platform.

Am really frustrated with this issue, can't receive bank alart or make payment because I need OTP code confirm it me.

Alfa **********

[mod edit: please don't post personal details on the public forum]

Re: SIM BLOCKED

Leanne_T — Tue, 06 Feb 2024 16:07:04 GMT

Hi @Alf11

Did you change to pay monthly when you were abroad?

What happens when you try and make a call?

Do you have signal showing?

Leanne 🙂

Re: SIM BLOCKED

Alf11 — Tue, 06 Feb 2024 16:13:09 GMT

Charge to pre-paid sim only free to cancelled in a month notice was done in November 2023 while in London UK

I can't make call while in abroad and my niece try to call but refused to listed to her even she visited the Tottenham Court Road branch.

I know someone that has ee network and his receiving texts.

Am really upset with all the drama .

Alf11

Re: SIM BLOCKED

Katie_B — Tue, 06 Feb 2024 16:18:31 GMT

Hi @Alf11.

As a pay monthly customer roaming must be enabled on your account.

Did you receive a welcome text when you arrived to your destination?

Have you activated roaming by texting ROAMING to 150?

Where abouts currently are you?

Katie