topic Cancel Order in SIM cards & Porting

Cancel Order

bfish0008 — Mon, 05 Feb 2024 22:26:12 GMT

I have an order that is processing. I want it cancelled, refunded, and this is the most important point - I DON'T WANT THE ORDER DISPATCHED. I repeat - I DON'T WANT THE ORDER DISPATCHED. Can someone tell me how to do it? Honestly it is completely insane that I can't just login to an account and cancel the order within 10 seconds of it being placed, how backwards a company does EE need to be in 2023 to not have automated order tracking and cancellations? I mean seriously?

Re: Cancel Order

Profile closed — Mon, 05 Feb 2024 23:15:11 GMT

@bfish0008

Hello

If you want the order cancelled then call CS on 150.

Re: Cancel Order

bfish0008 — Tue, 06 Feb 2024 00:06:22 GMT

why can't i do this online? on the phone it says the lines are closed

Re: Cancel Order

Profile closed — Tue, 06 Feb 2024 00:16:10 GMT

Not sure why we can't cancel an order online however you will have to wait till they are open to call them.

Re: Cancel Order

XRaySpeX — Tue, 06 Feb 2024 00:30:02 GMT

Try simply texting RETURN to 150 and follow the steps.