topic Re: Can’t call or receive calls EE sim in SIM cards & Porting

Can’t call or receive calls EE sim

Esteph — Fri, 02 Feb 2024 12:36:21 GMT

Hi there, I upgraded phone yesterday to an all rounder device plan (I went from a contract to sim and paying my device separately). I’m using the same SIM as before and have already sent my old phone back to trade in. But I can’t seem to make calls or receive calls. I wasn’t sent a new sim as was told that I’ll still be on the same SIM.
I want to call 150 to speak to someone but can’t do that 😆

Re: Can’t call or receive calls EE sim

bristolian — Fri, 02 Feb 2024 13:16:33 GMT

Does your phone show a connection to EE's mobile network? You've been correctly advised that a change of priceplan does not require a new SIM.

A connection to the mobile network, or use of WiFi-calling, is required to make or receive calls.

Re: Can’t call or receive calls EE sim

Esteph — Fri, 02 Feb 2024 13:25:15 GMT

Hi Briatolian, thanks for getting back to me quick. I have WiFi calling enabled but it doesn’t shown a connection to EE network, but when this sim was in my previous phone, the EE network showed up.

do I need to active the sim perhaps? Even if it’s the same one?

Re: Can’t call or receive calls EE sim

Christopher_G — Fri, 02 Feb 2024 16:06:42 GMT

You should be able to use the old SIM, @Esteph

Could you try doing a manual network search please?

Tap Settings > Mobile Service > Network Selection > Turn Automatic OFF.

Chris

Re: Can’t call or receive calls EE sim

Esteph — Mon, 05 Feb 2024 17:36:27 GMT

Thanks Chris, your advice helped! 🙏🏾 all sorted now