topic Re: iPhone 15 pro sim activation in SIM cards & Porting

iPhone 15 pro sim activation

JOHNJOENI — Fri, 02 Feb 2024 19:06:41 GMT

Received my new iPhone 15 Pro and did the transfer from my iPhone 14 pro.

On receiving phone call I assumed that my E.sim had transferred to as the call rang on both devices.

So i reset the iPhone 14 pro. and then discovered i had no network on the iPhone 15

tried to download new Esim but was unable to receive the activation code .

EE help said they could activate the Esim over the air, but I would have to wait 24 hours for it to work. They tried this twice (48hrs).

They then sent me a physical new sim which still isnt working... Could it be the iPhone, which I have reset and replaced the new sim several times.

Any ideas appreciated

James_B — Sat, 03 Feb 2024 09:04:11 GMT

Our Customer Care Team will be happy to check the status of your SIM if you get in touch.

James

JOHNJOENI — Sat, 03 Feb 2024 09:08:27 GMT

Thanks James
Going to local EE shop this morning and hopefully get it sorted
Appreciate your reply
Regards
*John *

James_B — Sat, 03 Feb 2024 09:11:37 GMT

No problem, @JOHNJOENI

Please let us know how you get on.

James

JOHNJOENI — Sat, 03 Feb 2024 09:13:32 GMT

Will do James

Thanks

JOHNJOENI — Sun, 04 Feb 2024 01:26:07 GMT

EE shop ( Pedro)had the phone up and running in 10 minutes

Result after 5 days of nothing

James_B — Sun, 04 Feb 2024 08:02:33 GMT

That's great, @JOHNJOENI 🙂

Thanks for letting me know.

James