topic Re: How do i cancel my monthly subscription to EE when my simcard is broke? in SIM cards & Porting

How do i cancel my monthly subscription to EE when my simcard is broke?

Brad226 — Thu, 01 Feb 2024 17:36:34 GMT

My sim card has randomly stopped working, its in my phone and has been for years but it decided to stop working yesterday, since then Ive ordered a new sim card which will give me a new phone number. However, I cannot cancel the monthly subscription I'm paying to the old sim card because it doesn't work so I cant text 150. And i cant ring Customer support because the sim card doesnt work

Re: How do i cancel my monthly subscription to EE when my simcard is broke?

XRaySpeX — Thu, 01 Feb 2024 18:43:22 GMT

That's cuz you didn't order a replacement SIM with the same no., rather than a brand new SIM.

Re: How do i cancel my monthly subscription to EE when my simcard is broke?

Christopher_G — Thu, 01 Feb 2024 18:45:38 GMT

Hi @Brad226

Welcome to the community.

If you contact our Mobile Care team, they'll be able to check what's happened and try to help put it right.

Chris