topic Help can’t make or receive calls since upgraded a sim only plan yesterday in SIM cards & Porting

Help can’t make or receive calls since upgraded a sim only plan yesterday

emma829 — Thu, 01 Feb 2024 13:30:51 GMT

It may well have been yesterday as well but no one called me and I didn’t call out. I also chose BT sports as the add on which I can’t set up as it says it is not working. When I go on to look at my plans it shows my daughters (under my name) but fails when I select my phone. I can’t call EE as I have no other phone to use. Any ideas? I have turned it off and on again (twice)

Re: Help can’t make or receive calls since upgraded a sim only plan yesterday

bristolian — Thu, 01 Feb 2024 14:47:41 GMT

A change of plan is exactly that - just a change of payment plan. Does your phone show coverage of EE's mobile network?

Re: Help can’t make or receive calls since upgraded a sim only plan yesterday

emma829 — Thu, 01 Feb 2024 14:58:03 GMT

Ah no. It shows 4g but it is not letting me access any webpages etc.

Re: Help can’t make or receive calls since upgraded a sim only plan yesterday

Christopher_G — Thu, 01 Feb 2024 16:22:28 GMT

Hi @emma829

If you pop your postcode into our coverage checker and hit 'check status', does it say if there are any maintenance works in your area.

Chris

Re: Help can’t make or receive calls since upgraded a sim only plan yesterday

emma829 — Thu, 01 Feb 2024 17:48:04 GMT

My daughter’s phone, on my account, is working fine. So it’s not that. It’s as though I’ve been cut off when I upgraded the sim plan.

Re: Help can’t make or receive calls since upgraded a sim only plan yesterday

bristolian — Thu, 01 Feb 2024 18:13:53 GMT

Does your phone show VoLTE (Android) or 4G-calling (Apple) next to the coverage indicators?

If you swap SIMs between your phone and your daughter's phone, does the problem follow your SIM or remain with the phone?