topic Re: Upgrade - Sim only in SIM cards & Porting

Upgrade - Sim only

JBariya — Wed, 31 Jan 2024 12:19:42 GMT

Hi guys, I just upgraded my contract and went to sim only as I didn't need a new phone. My sim-only contract activates today but it shows no service on my phone. I am away for work in the EU and won't be home until the end of February. Will I be sent a new sim to swap with? If yes, is that why I don't have any service? I can't call EE to discuss this on the phone so any guidance would be appreciated.

Re: Upgrade - Sim only

Chris_B — Wed, 31 Jan 2024 13:12:56 GMT

@JBariya You don’t need a new sim it’s an account change, your issue is that you’re not within the UK when your contracts changed over. You have to be in the UK when this happens.

You could request a replacement Sim card this will be sent to your billing address this will then need to be activated in the UK and then someone could post this out to you.

EE do not post overseas.

Re: Upgrade - Sim only

bristolian — Wed, 31 Jan 2024 13:29:34 GMT

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.