topic Re: SIM card won’t work in SIM cards & Porting

SIM card won’t work

ChloeMilne — Wed, 31 Jan 2024 07:36:09 GMT

I just got my new iPhone yesterday, I tried to set it up after work last night but my sim just isn’t working, keeps saying no service, I’ve tried cleaning the sim, I’ve tried turning on and off, even tried an E SIM but it’s saying I need to activate it with a text to my number yet it’s saying no service so my number isn’t working on my new phone.
please help.

Re: SIM card won’t work

Chris_B — Wed, 31 Jan 2024 08:12:18 GMT

@ChloeMilne was is this your old sim from your old device or was this a new Sim that you received with your new device ?

Re: SIM card won’t work

ChloeMilne — Wed, 31 Jan 2024 08:34:37 GMT

Old sim, new phone.

Re: SIM card won’t work

James_B — Wed, 31 Jan 2024 09:49:27 GMT

Does your SIM still work in your old phone, @ChloeMilne?

Is your new phone an upgrade or a new connection?

James

Re: SIM card won’t work

ChloeMilne — Wed, 31 Jan 2024 09:51:36 GMT

@James_B It now doesn’t work in either phone, and it’s an upgrade.

Re: SIM card won’t work

James_B — Wed, 31 Jan 2024 10:06:54 GMT

Did you receive a new SIM card with your upgrade, @ChloeMilne?

James

Re: SIM card won’t work

ChloeMilne — Wed, 31 Jan 2024 10:17:31 GMT

No not that I can see

Re: SIM card won’t work

James_B — Wed, 31 Jan 2024 10:22:12 GMT

Hi @ChloeMilne,

Please get in touch with Customer Care so a member of the team can check the status of your SIM card.

They'll be happy to help. 🙂

James