Re-ordering a 'nano SIM'

Sumwyn — Sat, 27 Jan 2024 09:36:07 GMT

Dear all,

I have been trying to re-order a new Sim card, customer services have said to pop into one of their stores with a form of ID. I do not have a valid form of ID in terms of passport/drivers licence. I have tried to re-order one online making sure I have sufficient credit for them to deduct and send one through. Although the process is straight forward I then receive a text message informing me that it has been unable to process my request. I don't know what more to do. Any suggestions. I still wish to keep my original number. Thank you.

Re: Re-ordering a 'nano SIM'

Leanne_T — Sat, 27 Jan 2024 10:27:31 GMT

Hi there @Sumwyn

Thanks for coming here.

If you are unable to order the replacement SIM online, please call us on 07953 966 150 and the team will help get the replacement sent for you 🙂

Leanne.

topic Re-ordering a 'nano SIM' in SIM cards & Porting

Re-ordering a 'nano SIM'

Re: Re-ordering a 'nano SIM'