topic Re: Esim fiasco in SIM cards & Porting

Esim fiasco

JLDorn — Fri, 06 Oct 2023 17:25:40 GMT

Having issues with an Esim on my phone which has been ongoing for nearly 2 weeks, the original Esim was deleted, downloaded a new one didn’t, spoke to Support who said wait 24th s still nothing rang support again requesting a physical sim, 4 days later another Esim code arrives back to the same issue, no service on phone any help would be appreciated as clearly customer support haven no idea

Re: Esim fiasco

Chris_B — Fri, 06 Oct 2023 19:43:35 GMT

@JLDorn Call customer services or go to a EE store and request a replacement SIM card. If you go to a store you’ll need in date photo ID with you.

Re: Esim fiasco

Matt230680 — Fri, 26 Jan 2024 08:18:26 GMT

Hi I’m having same issue as I cannot call is there a webchat way at all?

Re: Esim fiasco

Katie_B — Fri, 26 Jan 2024 09:21:00 GMT

Hi @Matt230680.

Live chat can be found under the 'Help' section of the EE app.

Please let us know how you get on,

Katie