topic Re: Phone stating no sim no service in SIM cards & Porting

Phone stating no sim no service

Kev5fdp — Fri, 30 Jun 2023 12:12:49 GMT

Can someone please help regarding my contract phone it states no sim no service this has went on for 3 days now??

Re: Phone stating no sim no service

Alex_M — Fri, 30 Jun 2023 12:14:24 GMT

Is this a new sim or phone?

I'd recommend checking for problems in your area using the Network & Coverage Tool.

Put in your postcode and choose your phone model, then click 'Check Status'.

https://coverage.ee.co.uk/coverage/ee
Thanks,
Alex

Re: Phone stating no sim no service

Chris_B — Fri, 30 Jun 2023 12:31:57 GMT

@Kev5fdp have you tried taking the Sim card out and give it a clean.? You might have a faulty SIM card so you’ll need to request a replacement SIM card. This can be done by calling customer services or by going to a EE store with photo ID.

This isn’t a network issue as the device states no sim. That means the device doesn’t see the SIM card, this could mean there is dirt on the sim or the sim is faulty.

Re: Phone stating no sim no service

DoePie — Thu, 25 Jan 2024 19:07:48 GMT

>This isn’t a network issue as the device states no sim

This isn't true. I was told by EE today that that error can show when the SIM is OK but the network is in error.

Re: Phone stating no sim no service

bristolian — Thu, 25 Jan 2024 19:52:14 GMT

@DoePie wrote:

I was told by EE today that that error can show when the SIM is OK but the network is in error.

You were misadvised.

A "no SIM" error means there is an issue with the SIM. A network issue would cause different error messages.

Re: Phone stating no sim no service

DoePie — Thu, 25 Jan 2024 21:58:05 GMT

Then EE support "misadvised" me, twice.