topic Deactivated SIM in SIM cards & Porting

Deactivated SIM

Qwertus — Thu, 25 Jan 2024 07:05:55 GMT

Dear EE,

My SIM card for number [edited] has been deactivated, but I have to use it for some important user authentication. Is there any way you can reactovate it?

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Re: Deactivated SIM

Leanne_T — Thu, 25 Jan 2024 08:35:41 GMT

Hi @Qwertus

Thanks for coming to the community.

Was the SIM card on a pay as you go account or a pay monthly contract?

How long ago was the SIM last used?

Leanne.

Re: Deactivated SIM

Qwertus — Thu, 25 Jan 2024 11:22:57 GMT

Thank you for your swift response, Leanne,

It was a pay-as-you-go SIM card and I have not used it for many months (probably a year).

Re: Deactivated SIM

Leanne_T — Thu, 25 Jan 2024 11:54:18 GMT

Thanks @Qwertus

Pay as you go SIM cards will go into hibernation when they are not used.

When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity.

After 269 days of inactivity we’ll send you a text to let you know the number will be disconnected within 24 hours.

After 273 days the number will be recycled and lost.

Leanne.