topic Re: No service on new phone in SIM cards & Porting

No service on new phone

Klriglxy — Tue, 23 Jan 2024 08:59:52 GMT

I’ve just upgraded my phone from the I phone 13 pro to the iPhone 15 I’ve done what I believe needed to be done but now I have no service at all and doesn’t say I’m connected to the EE network. I thought putting my old sim in from my 13 would work but I have had no joy any help would be appreciated, I can’t call EE customer support either

Re: No service on new phone

Leanne_T — Tue, 23 Jan 2024 11:58:55 GMT

Hi @Klriglxy

Thanks for coming here.

Does the old SIM card show signal if you put this back into the iPhone 13?

Did you receive a new SIM?

Leanne.

Re: No service on new phone

Klriglxy — Tue, 23 Jan 2024 13:45:47 GMT

After I put it in the 15 it doesn’t work on the 13 no more and no I didn’t get a new sim with the phone

Re: No service on new phone

Leanne_T — Tue, 23 Jan 2024 13:59:47 GMT

Hi @Klriglxy

Could you check to see if you have an envelope to see if there is a SIM card within the packaging?

Leanne 🙂

Re: No service on new phone

Klriglxy — Tue, 23 Jan 2024 14:01:38 GMT

I’ve got no envelope with a SIM card the o my thing I’ve got is the phone

Re: No service on new phone

Leanne_T — Tue, 23 Jan 2024 14:05:39 GMT

Thanks for checking @Klriglxy

In this case, please get in touch with our mobile guides by calling from another phone, or logging into the EE app and selecting message us from the Help section if this is showing as available. They will be able to get this looked into for you.

Leanne.

Re: No service on new phone

Klriglxy — Tue, 23 Jan 2024 14:31:47 GMT

The message us option doesn’t pop up unfortunately is there a way you can send a link so I can get to it ? Thanks

Re: No service on new phone

Leanne_T — Tue, 23 Jan 2024 14:34:25 GMT

Sorry this would only show in your EE app if available @Klriglxy

If this is not showing please call us from any other phone on 07953 966 150.

Leanne.