topic Re: Re: Have locked sim after 3 failed entries and require PUK code? in SIM cards & Porting

Re: Have locked sim after 3 failed entries and require PUK code?

Shellybear — Mon, 22 Jan 2024 14:27:29 GMT

Am in Thailand and have bought a roaming SIM but my phone appears to be blocking it

Re: Re: Have locked sim after 3 failed entries and require PUK code?

James_B — Mon, 22 Jan 2024 15:22:35 GMT

Hi @Shellybear,

Welcome to the EE Community. 🙂

Are you being asked for a handset unlocking code?

James

Re: Re: Have locked sim after 3 failed entries and require PUK code?

BrendonH — Mon, 22 Jan 2024 16:00:26 GMT

Hi @Shellybear

A PuK code is needed when too many pin attempts to unlock your phone has been entered. No need to worry though you can easily get your PuK code from your MyEE account

Log into MyEE
Home > Plans & Subscriptions > Unlock your SIM / eSIM