topic Downtime recovery in SIM cards & Porting

Downtime recovery

Chadchen198041 — Sun, 21 Jan 2024 12:13:14 GMT

I left the UK a year ago and now I'm back I don't want to change my number so I keep the sim card, how do I get this number back to working

Re: Downtime recovery

Schockwave — Sun, 21 Jan 2024 12:18:31 GMT

Hello @Chadchen198041 ,

Welcome to the community,

If it has been a year since you used your SIM card, then you will not be able to keep the same number you had before, you would need to get a new number, as it will have been recycled.

You may want to take a look here if it has been less than a year since you have made a chargeable call or text if on pay as you go although by the sound of it, you have not used your SIM card for a year:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Re: Downtime recovery

XRaySpeX — Sun, 21 Jan 2024 12:53:28 GMT

If you haven't been paying for it over the year, you've lost it!