topic Re: Phone in SIM cards & Porting

Phone

DouglasMcKenzie — Fri, 19 Jan 2024 22:56:22 GMT

I've put a sim card in an old phone,it's saying on phone

Not registered on this network

It's a PAYG sim,how do I know its working before I top it up

Re: Phone

Profile closed — Sat, 20 Jan 2024 00:40:55 GMT

@DouglasMcKenzie

Hello

How old is this Sim Card? Is it a PAYG or Pay Monthly?

EE PAYG SIMs are deactivated after 180 days of non-use. You then have a further 90 days to call EE to reactivate it before it is lost completely.

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Phone

Northerner — Sat, 20 Jan 2024 09:49:44 GMT

Hi @DouglasMcKenzie

If your SIM says "not registered on this network" then the SIM is dead, your phone is locked to another network or you're abroad and haven't activated the SIM on the UK network.

Thanks