topic Re: PAC confusion in SIM cards & Porting

PAC confusion

ianground — Wed, 17 Jan 2024 17:22:34 GMT

I have two numbers on a O2 Business Account. I am trying to port them both as additional lines on an existing EE account. O2 say I only need one PAC number to give to EE for the port for both lines. But the EE agent insists that they have to be unique numbers so. two different PACs. Offcom advice appears to be that one PAC may be used for multiple numbers. The text to switch service in order to get a PAC from O2 doesent work because it says that they are multiple numbers on the account and that I have to contact them, When I do they just issue the same PAC for both numbers which EE likely wont accept. Is this just a poor EE agent giving me bad advice? My next strategy is to do one of the phones. Then request a new PAC for the outstanding O2 port. But does anyone else have any advice on this before it all goes pear shaped?

Re: PAC confusion

Leanne_T — Wed, 17 Jan 2024 18:48:38 GMT

Hi there @ianground

Thanks for coming to the community.

Have you tried using the same PAC for both numbers on the transfer your number to EE form? You will need the temporary EE number to complete the request.

If you would prefer to complete both over the phone, please try calling us again on 150 to complete this, if there is any problem using the same PAC the team will let you know when completing the transfer for you.

Thanks.

Leanne.

Re: PAC confusion

ianground — Thu, 18 Jan 2024 09:52:36 GMT

Thanks for your reply @Leanne_T . The agent insisting on two PACs was on the visual chat line. I will call the transfer team soon and bear in mind the temporary EE number option. Presumably if they cant use one PAC for both, then they give me a temporary number for one of the lines and then I use that to shift to the number it should be? (there does seem to be some confusion in the industry about this. According to Ofcom I should be able to use the same PAC.

Switching between two and 24 numbers – using the Auto-Switch process

To switch between two and 24 numbers, you will need to request a PAC online or by phone. If you request it by phone, it must be provided to you immediately over the phone or, if this is not possible, within two hours from the end of the phone call. If you request it online, it must be provided within two working days of your request.

Switching between two and 24 numbers – using the Auto-Switch process

https://www.ofcom.org.uk/advice-for-businesses/switching/switching-mobile#:~:text=To%20switch%20between%20two%20and,end%20of%20the%20phone%20call.

Re: PAC confusion

Katie_B — Thu, 18 Jan 2024 10:40:40 GMT

Thanks for getting back to us @ianground.

I do believe it is one PAC per number.

Have you tried clicking the online form provided by @Leanne_T to see if you can use the same PAC for both numbers you are switching to EE?

If not and you wish to call it would be great if you could keep us updated here on the community.

Katie 🙂

Re: PAC confusion

ianground — Thu, 18 Jan 2024 11:57:21 GMT

Hi @Katie_B and @Leanne_T

I appreciate your replies, However the link given by Katie leads to a 404 page not found error. (even when I am logged into the EE site). Could it be send again please?

thanks

Re: PAC confusion

Katie_B — Thu, 18 Jan 2024 12:05:50 GMT

Hi @ianground.

Sorry about that.

Could you confirm if you are moving to an EE Business account or a personal?

Katie

Re: PAC confusion

ianground — Thu, 18 Jan 2024 12:08:20 GMT

@Katie_B I am moving two O2 numbers on a business account to 2 extra lines of my personal EE account

Re: PAC confusion

Katie_B — Thu, 18 Jan 2024 12:21:26 GMT

Thanks for confirming @ianground.

It will be this form HERE.

Please let me know if the link doesn't work.

Katie

Re: PAC confusion

ianground — Thu, 18 Jan 2024 12:23:49 GMT

@Katie_B

the link in the address you give is https://ee.co.uk/app/validate-otp

this gives

404 Not Found

nginx

Re: PAC confusion

Katie_B — Thu, 18 Jan 2024 12:27:58 GMT

I'm sorry it's still showing that error code @ianground.

The link for the form can be found on this page, it's the fourth step under 'How do I transfer my old number to my new EE plan?'.

Katie

Re: PAC confusion

ianground — Thu, 18 Jan 2024 12:35:17 GMT

@Katie_B , @Leanne_T Yes, I can find the page that way. I will keep this option in reserve till after I speak with the EE team. I dont yet have a temporary EE number to transfer.

However, lets be clear. If EE is insisting on one PAC per number then this really does not seem to be what Ofcom says you should be doing. They say "To switch between two and 24 numbers, you will need to request a PAC" . So between 2 and 24 numbers = a (i.e) ONE pac. If other companies like O2 are issuing one pac per set of numbers to transfer and EE is insisting on one pac per number then this causes hassle for everyone.

Re: PAC confusion

ianground — Thu, 18 Jan 2024 12:48:42 GMT

Yes that links works. I will keep that option in mind as I dont even have a temporary number. Will talk to the EE team tomorrow.

However lets be clear that the Ofcom rules are

two and 24 numbers, you will need to request a PAC

that is ONE pac for 2-25 numbers. If O2 are giving out 1 PAC for 2 numbers and EE only accept 1 PAC per number then this will cause a great deal of unnecessary hassle.

Re: PAC confusion

ianground — Wed, 24 Jan 2024 22:30:55 GMT

@Katie_B @Leanne_T

You asked me to follow through on this. I have now successfully transferred both numbers from o2 to EE using the form.

And I used one PAC number. So the advice above is not right I think. I used the PAC code to transfer the first number. Then waited till that was confirmed and working (two days) then used the SAME PAC to do the second. That took 1 day.

Dont know how it works the EE end or the O2 end when PACS are received but you may wish to update your knowledge/advice on this topic. Thanks

(the form could be improved. It first asks for "Your number". That is not clear whether that's the account holder number to get the autentication code, or a number being transferred or a number being transferred to). its only on the page after the code that there is a clear form about what numbers are what. You might like to feedback to XP Devs. Thanks

Re: PAC confusion

Christopher_G — Thu, 25 Jan 2024 07:47:16 GMT

Thanks for coming back to us, @ianground

I'll pass your feedback on to the relevant team. 🙂

Chris