topic Re: Please make sure you enter the right phone number. It must be a UK phone number in SIM cards & Porting

Please make sure you enter the right phone number. It must be a UK phone number

judeezzz — Wed, 17 Jan 2024 19:08:28 GMT

I can see that this issue has been reported a few times before. The only solution given was to call on 150. As you know calling a customer care number is not straightforward and a waste of time. If the online form is not capable of handling this then without giving a choice EE can say you can only port the number by giving a call to Customer Care. As a popular network provider, why can't they simply fix this bug on their online form? I saw this issue was reported 3 years back and after 3 years, still I am getting this error. I have tried the below browsers and none of them helped.

Chrome - Version 120.0.6099.225 (Official Build) (64-bit)
Edge - Version 120.0.2210.133 (Official build) (64-bit)
Firefox - 121.0.1 (64-bit)

If they can't even fix a small validation bug on their site how can they cater to customer queries? I have decided to stay with my previous service provider.

Re: Please make sure you enter the right phone number. It must be a UK phone number

judeezzz — Wed, 17 Jan 2024 18:55:07 GMT

And even after 3 years I am still facing the same error with the below browser versions.

Chrome - Version 120.0.6099.225 (Official Build) (64-bit)
Edge - Version 120.0.2210.133 (Official build) (64-bit)
Firefox - 121.0.1 (64-bit)

If the Network giants aren't even capable of fixing this error on their site. How can they resolve customer issues. Very frustrating.

Re: Please make sure you enter the right phone number. It must be a UK phone number

James_B — Thu, 18 Jan 2024 07:46:38 GMT

Hi @judeezzz,

Welcome to the EE Community. 🙂

Is your new SIM on a pay as you go or pay monthly plan?

Has it been activated?

Is it your temporary EE number or the number you are transferring that isn't recognised?

James

Re: Please make sure you enter the right phone number. It must be a UK phone number

judeezzz — Thu, 18 Jan 2024 18:27:54 GMT

Hi @James_B,

It's a pay as you go sim and it is already active. I checked it by calling this number. It is the EE number that is not recognized. I didn't share a screenshot since few people have already done that.

Re: Please make sure you enter the right phone number. It must be a UK phone number

Christopher_G — Fri, 19 Jan 2024 10:11:45 GMT

Which form is it that you're trying to use, @judeezzz? Could you post the URL?

Chris

Re: Please make sure you enter the right phone number. It must be a UK phone number

judeezzz — Fri, 19 Jan 2024 15:36:50 GMT

Re: Please make sure you enter the right phone number. It must be a UK phone number

Christopher_G — Fri, 19 Jan 2024 15:46:12 GMT

OK, thanks @judeezzz

As far as we can see, the page seems to be working OK. The reason we ask you to contact customer services is because they have access to your account to see if there is a problem there that could be causing this issue with the form. They can also set the transfer up manually for you, if needed.

Chris

Re: Please make sure you enter the right phone number. It must be a UK phone number

judeezzz — Fri, 19 Jan 2024 17:09:47 GMT

@Christopher_G Thank you.