Got replacement SIM instore. Still charged £1.50 on my next bill.

Grrgrr69 — Sun, 14 Jan 2024 11:57:31 GMT

Went instore to get a replacement SIM as yet another had stopped working and getting one from online is a joke - I had 5 non-working ones sent to me the 1st time it stopped working about 2 months ago. Anyway, got my bill this month and see a £1.50 equipment charge. I thought SIM replacements instore were free? And why are we paying for their faulty goods anyway? | called up and they've taken it off next months bill with no argument but still it took 10 minutes and you feel like a right **bleep** asking for £1.50 back!

Re: Got replacement SIM instore. Still charged £1.50 on my next bill.

Christopher_G — Sun, 14 Jan 2024 14:10:14 GMT

Hi @Grrgrr69

Welcome to the community.

I'm really sorry if you were accidentally charged. I'm glad they have managed to refund it for you. Sorry for the inconvenience of having to call again to resolve.

Enjoy the rest of your weekend.

Chris

topic Re: Got replacement SIM instore. Still charged £1.50 on my next bill. in SIM cards & Porting

Got replacement SIM instore. Still charged £1.50 on my next bill.

Re: Got replacement SIM instore. Still charged £1.50 on my next bill.