topic Re: Putting my SIM into a new phone in SIM cards & Porting

Putting my SIM into a new phone

SciFiKriss — Sun, 14 Jan 2024 09:20:38 GMT

Hi guys

If I buy a new phone outright as long as it is unlocked can I just put my SIM into the new phone? It is on a contract

Thanks in advance

Re: Putting my SIM into a new phone

Chris_B — Sun, 14 Jan 2024 09:44:53 GMT

@SciFiKriss Yes you can, the device you use is up to you. Your contact as such is the sim.

Re: Putting my SIM into a new phone

SciFiKriss — Sun, 14 Jan 2024 15:14:45 GMT

Thank you!

Kriss 😀

Re: Putting my SIM into a new phone

Lizzie17 — Fri, 05 Dec 2025 15:44:43 GMT

Hi, I have done this however am not getting a signal on my phone. I have tried another sim and that’s fine. I can’t call 150 as I don’t have any signal.

I have checked the settings and it’s showing my number and EE and registering the sim.

I have also checked online and the phone is unlocked

Re: Putting my SIM into a new phone

Ali_A — Fri, 05 Dec 2025 18:31:28 GMT

@Lizzie17

Are you able to test your EE SIM card in a different phone to check it still works?

If your SIM card is not not working at all, Please call customer service where a member of the team can order a replacement SIM card or eSIM QR code for you. Contact Us | Help & Support - EE

Alternatively, you can pop into any EE store with photo ID and the store guide can issue you a replacement SIM free of charge straight away.
EE Store Finder | How to find your nearest EE store | EE

Ali