topic Re: Porting & transfer of number in SIM cards & Porting

Porting & transfer of number

StBob — Wed, 10 Jan 2024 13:15:42 GMT

I have just moved to EE and have an iPhone & activated SIM card last night with PAC code. I got a text telling me transfer was complete.

When I check settings in my profile shows new EE number and being asked to change number to access Apple purchasing etc. & currently when I call the number I want to keep it goes to EE voicemail.

if the transfer is complete why is the number not changed?

Re: Porting & transfer of number

Christopher_G — Wed, 10 Jan 2024 15:33:49 GMT

Hi @StBob

Welcome to the community.

Are you using the new EE SIM card? It's possible that you can get 'split service' up until midnight on the date of the port.

Chris

Re: Porting & transfer of number

StBob — Wed, 10 Jan 2024 18:17:26 GMT

Thanks for that - gone 6pm and still going to email.

Also the old number doesn’t show up on iMessage or FaceTime! Wife ignored a message as she didn’t recognise the number!🤔😳

Re: Porting & transfer of number

StBob — Wed, 10 Jan 2024 18:17:54 GMT

That should be voicemail!

Re: Porting & transfer of number

Leanne_T — Thu, 11 Jan 2024 08:07:59 GMT

Hi @StBob

Are you still experiencing the wrong number showing and calls going to voicemail today?

If so, can you try turning Facetime and iMessage off in the iPhone settings and then restarting your phone and turning them both back on, does the correct number show?

Leanne.