topic Re: Sim card lost during transfer from Plusnet to EE in SIM cards & Porting

Sim card lost during transfer from Plusnet to EE

davidcrofter — Tue, 09 Jan 2024 13:59:55 GMT

Hiya, I was in the process of porting over to EE from Plusnet and in that process I have lost the new EE sim card- it popped out when I was changing sims and haven't been able to locate it. Is there any way to contact EE without phoning them as I now don't have any mobile service? Looking on the help page the only options are to phone them.

Should it just be a case of ordering a replacement sim?

Re: Sim card lost during transfer from Plusnet to EE

Katie_B — Tue, 09 Jan 2024 14:05:13 GMT

Hello @davidcrofter.

Welcome to the community.

Do you have access to the EE app yet?

Alternatively, you can visit your local EE Store with photo ID to collect a new SIM.

Katie

Re: Sim card lost during transfer from Plusnet to EE

davidcrofter — Tue, 09 Jan 2024 18:27:46 GMT

Hiya Katie. thanks for getting back to me.

Never got a chance to install the app on my mobile as didn't actually get a chance to use a working EE sim.

I have found an email - if I don't get any reply then I will pop into the local EE store.

thanks

david