topic Re: SIM card to active in SIM cards & Porting

SIM card to active

Angiev29 — Sat, 06 Jan 2024 04:46:23 GMT

My mobile is showing no network, I can only make calls when on WiFi. Checking other settings , phone says no Sim. So I can’t make calls, send text, use mobile data. This is no good when I am out of the house.
I’ve rebooted the iPhone, turned air plane mode off and on, cleaned the sim. Still no network.

Re: SIM card to active

Northerner — Sat, 06 Jan 2024 09:19:43 GMT

Hi @Angiev29

Are you on EE PAYG or pay monthly contract.
If PAYG when did you last make a chargeable call or text.
Are you in the UK.
Is your iPhone from EE.

Have you checked EE network status checker;

https://coverage.ee.co.uk/coverage/ee

Thanks

Re: SIM card to active

Angiev29 — Sat, 06 Jan 2024 12:39:47 GMT

Hi Noertherner,

thanks for replying, first time posting, and I guess I missed some vital details when asking for help 🤣

It’s EE contract iPhone pro max 13 . Will be 2 yrs old July 2023.
yes I am in the UK

yes iPhone is from EE shop. Last bill paid and all charges up to date.
I went to the shop this morning, they set up a new sim, and put it in the phone, but it didn’t activate.
they say it can take 28-48 hours to activate the sim, which isn’t ideal.
I do have another phone, different network, tried that sim, works in my main phone, just the old sim and new sim not currently working.
when I’m home on WiFi I can call and text, just when I’m out of the house it doesn’t work .
If not active by Monday morning I will go back to the shop.
Again, thanks for replying, will let you know how I get on .
Angie