topic Re: BT to EE transfer in SIM cards & Porting

BT to EE transfer

bt2ee — Fri, 05 Jan 2024 12:25:03 GMT

I'm a (now former) customer of BT, moving over to EE.

I've received notification from BT via email that my number has been transferred. That SIM is no longer working.

However, my new EE SIM is also not working and the EE account appears to be unable to locate billing details both in the web browser and the iOS app, presenting the following message:

Sorry, something went wrong and we cannot show up your remaining usage at the moment
Try refreshing or try again in a few minutes
(3060)

Is it simply a case of waiting? Or has something gone wrong here?

The lack of information given regarding this process implies that it's quick & straightforward but thus far it has been anything but.

Re: BT to EE transfer

Leanne_T — Fri, 05 Jan 2024 14:41:57 GMT

Hi @bt2ee

Thanks for coming to the community.

When did your BT SIM card stop working?

Have you restarted the device with the EE SIM card inserted?

When did you register for an EE account using the app or web browser?

Leanne 🙂

Re: BT to EE transfer

bt2ee — Fri, 05 Jan 2024 14:59:05 GMT

Hi Leanne, thanks for your reply.

There's since been a development on my account in that the SIM now appears to be working in all regards except the number transfer.

I've called 150 and followed the instructions and have been told it will be transferred this evening, so fingers crossed.

Re: BT to EE transfer

Leanne_T — Fri, 05 Jan 2024 15:15:06 GMT

Thanks for coming back and letting me know @bt2ee

Let me know how things go once the number has transferred 🙂

Leanne.