topic Re: Re: Not registered on network since new year’s day in SIM cards & Porting

Re: Not registered on network since new year’s day

jinxedthings — Wed, 03 Jan 2024 20:53:59 GMT

I've been having a similar issue. My SIM card has not been working at all since New Year's Day. Quite concerning. I have ordered a new SIM card to see if that will work.

Re: Re: Not registered on network since new year’s day

Katie_B — Thu, 04 Jan 2024 07:59:26 GMT

Good morning @jinxedthings.

I am sorry to hear this.

When did you order your new SIM?

Katie

Re: Re: Not registered on network since new year’s day

jinxedthings — Thu, 04 Jan 2024 13:37:43 GMT

On the 2nd, it arrived today.

It still isn't working. SIM Cards from other networks work in my phone, so it seems to be an issue only with my EE SIM card. It's on a contract, so hibernation wouldn't make sense. It just is not connecting to the network whatsoever.

Re: Re: Not registered on network since new year’s day

Katie_B — Thu, 04 Jan 2024 13:39:22 GMT

Thanks for getting back to me @jinxedthings.

Have you reported this with our technical care team?

Katie

Re: Re: Not registered on network since new year’s day

jinxedthings — Thu, 04 Jan 2024 13:41:06 GMT

Yes, no one seems to have any answers so far. It's very stressful.

Re: Re: Not registered on network since new year’s day

Katie_B — Thu, 04 Jan 2024 14:02:23 GMT

What was advised when you last spoke with technical care @jinxedthings?

Are you aware if a ticket has been raised?

Katie

Re: Re: Not registered on network since new year’s day

jinxedthings — Thu, 04 Jan 2024 16:35:51 GMT

No advice, but having the same issue. Seems to be an ongoing problem with EE.

Re: Re: Not registered on network since new year’s day

jinxedthings — Thu, 04 Jan 2024 16:37:49 GMT

Yes, a ticket has been raised.

An eSIM has been activated for me, but that isn't working either. I just came up with a message now saying, "eSIM cannot be activated". The network is not available. It has nothing to do with coverage or status in the local area, either.

Re: Re: Not registered on network since new year’s day

Christopher_G — Thu, 04 Jan 2024 17:51:21 GMT

OK, thanks @jinxedthings

It's good that there's a ticket open, it means it will be logged against your account. Please keep us updated with what happens.

Chris

Re: Re: Not registered on network since new year’s day

jinxedthings — Thu, 04 Jan 2024 18:05:38 GMT

I really feel your frustration, the same thing is happening to me.

Completely cut off from the network, no idea why, SIM cards aren't working, no outstanding bills and on a monthly contract. No way of getting in touch with anyone to solve it either. It's awful.

Re: Re: Not registered on network since new year’s day

Chris_B — Thu, 04 Jan 2024 18:29:01 GMT

@jinxedthings Is there anyone else with you who uses EE ? On your device does it show where the network indicators are “searching” or something else ? Have you tried just restarting the device?

Re: Re: Not registered on network since new year’s day

jinxedthings — Thu, 04 Jan 2024 18:38:09 GMT

No, just myself.

It shows searching when I turn it off and back on again and then went to “no service”.

I had to get someone else to call again on my behalf and it seems like the replacement physical SIM I got hadn’t been activated prior to me receiving it

Re: Re: Not registered on network since new year’s day

Leanne_T — Fri, 05 Jan 2024 07:49:35 GMT

Hi @jinxedthings

Is your SIM card now activated and working for you?

Leanne.