topic Re: Number transfer in SIM cards & Porting

Number transfer

Ali1997 — Thu, 04 Jan 2024 11:09:48 GMT

I transferred my number from Three to EE and I received a text message yesterday saying that everything has fully transferred. I restarted my phone many times but I still can't make calls. I can send text message and have network as well but for calls, nothing. I also can't call EE because of this issue. I contacted them through their chat service but they said they can't help me.

Can anyone help me please?! I appreciate it and I really need to make a call.

thank you

Re: Number transfer

bristolian — Thu, 04 Jan 2024 11:38:09 GMT

What happens when you try making a call? And do the symptoms differ if you travel a few miles away?

Re: Number transfer

Ali1997 — Thu, 04 Jan 2024 11:44:32 GMT

As soon as I call, it just ends and says call ended. It doesn't matter where I am, same happens.

Re: Number transfer

Leanne_T — Thu, 04 Jan 2024 13:51:55 GMT

Hi @Ali1997

Thanks for coming to the community.

We would need to get this looked into for you, to do this please call us from any other phone on 0800 956 6000 and the team will be happy to help.

Leanne 🙂