topic Re: Which number? in SIM cards & Porting

Which number?

BoyJohn — Wed, 03 Jan 2024 12:54:58 GMT

Embarrassingly stupid question, but in the first stage of porting my old number to my new SIM, the form asks you to enter your phone number. Do you enter the number you want to keep (i.e., your old number), or do you enter the temporary number of the new SIM that you're calling from?

Re: Which number?

FIZZYLP — Wed, 03 Jan 2024 13:11:41 GMT

Hello @BoyJohn

Pac-Code are related to your favoured number (the number you wish to keep)

See this EE Help Page for more guidance.

Re: Which number?

XRaySpeX — Wed, 03 Jan 2024 13:25:34 GMT

You enter the EE temp. no. As @FIZZYLP points out the PAC defines the no. you want to keep.

Re: Which number?

BoyJohn — Wed, 03 Jan 2024 13:34:02 GMT

Thank you both for your help.

I had assumed that was the case, but when I entered the PAC code, I got a red message asking me to check the format of the PAC.

Re: Which number?

Leanne_T — Wed, 03 Jan 2024 14:38:23 GMT

Afternoon @BoyJohn

Thanks for coming to the community 🙂

Did you provide the PAC when you placed the order?

Leanne.

Re: Which number?

BoyJohn — Wed, 03 Jan 2024 14:43:37 GMT

No, Leanne, I didn't.

Is that the problem? Should I phone 150 and ask someone?

Re: Which number?

Leanne_T — Wed, 03 Jan 2024 14:55:03 GMT

Hi @BoyJohn

Which network are you transferring from?

Is the PAC still valid?

Leanne.

Re: Which number?

BoyJohn — Wed, 03 Jan 2024 15:05:05 GMT

The PAC is still valid.

I'm actually transferring the number from an existing EE SIM, because it is locked to an old account of mine that I have lost access to. All attempts to free/transfer it have failed. Using a new SIM was the only way I could think of. I was going to port it via Giffgaff, then to my new EE SIM, but that seemed a bit complicated!

Re: Which number?

Leanne_T — Wed, 03 Jan 2024 15:08:23 GMT

Hi @BoyJohn

You are unable to transfer an existing EE pay monthly number to another pay monthly account.

If the account was pay as you go, you would need to call us to transfer the number you don't need a PAC, this won't be accepted as this is EE and not another network PAC.

Leanne.

Re: Which number?

BoyJohn — Wed, 03 Jan 2024 15:11:04 GMT

Brilliant, Leanne, thanks

Re: Which number?

Leanne_T — Wed, 03 Jan 2024 15:26:20 GMT

No problem @BoyJohn

Leanne.

Re: Which number?

BoyJohn — Wed, 03 Jan 2024 20:25:55 GMT

The tech people were brilliant and very patient. All sorted now

Re: Which number?

Katie_B — Thu, 04 Jan 2024 06:59:26 GMT

That's great to hear @BoyJohn.

Thanks for letting us know.

Katie