topic Re: Deleted my e sim on my new iphone 15 pro in SIM cards & Porting

Deleted my e sim on my new iphone 15 pro

FaizaKullaten — Tue, 02 Jan 2024 15:51:48 GMT

Hi,

I have deleted my eSIM card on my new iPhone 15 pro instead I wanted to use my old phone iPhone 13 Pro Max. I have ordered new SIM card to use on my old iPhone 13 Pro Max unfortunately the SIM card is not working

could you please help me.

Could you please contact me via email

XXXXXXXXXXXXXXXX

Thank you

[Mod Edit: Removed email address from public post]

Re: Deleted my e sim on my new iphone 15 pro

Christopher_G — Tue, 02 Jan 2024 15:52:32 GMT

Hi @FaizaKullaten

Welcome to the community.

Was it a new eSIM that you ordered or a physical one?

Chris

Re: Deleted my e sim on my new iphone 15 pro

FaizaKullaten — Tue, 02 Jan 2024 18:05:38 GMT

I have ordered a physical SIM card and I have deleted eSIM card on my new iPhone 15 pro. Now is not working on my old iPhone as physically sim.

Thank you

Re: Deleted my e sim on my new iphone 15 pro

Christopher_G — Tue, 02 Jan 2024 18:06:41 GMT

Have you received the replacement physical SIM card, @FaizaKullaten?

Chris

Re: Deleted my e sim on my new iphone 15 pro

FaizaKullaten — Tue, 02 Jan 2024 18:23:38 GMT

Yes I did receive it and is not working

Sent from my iPhone

Re: Deleted my e sim on my new iphone 15 pro

Christopher_G — Tue, 02 Jan 2024 18:34:16 GMT

OK, thanks @FaizaKullaten

If you give our Mobile Care team a call, they'll be able to register it manually for you.

Chris

Re: Deleted my e sim on my new iphone 15 pro

FaizaKullaten — Tue, 02 Jan 2024 18:42:38 GMT

My SIM card is not working I can’t make any call

Could you please pass my message to them so they can register me or send me their email address to contact them.

Thank you
Sent from my iPhone

Re: Deleted my e sim on my new iphone 15 pro

Christopher_G — Tue, 02 Jan 2024 18:55:34 GMT

There isn't an email address for customer services, @FaizaKullaten

You'll need to either contact us from another phone, or through a VoIP service, such as Skype. You could also try popping into your nearest EE Store for help.

Chris