topic Re: Transfer in SIM cards & Porting

Transfer

Oliviajx1 — Sun, 31 Dec 2023 10:53:27 GMT

So I transferred my old phone with EE to my new phone with Vodafone. On my new phone it then said I was still with EE so I deleted the sim on settings and put my new physical Vodafone one in. Now both of my phones don’t have service so when I’m trying to get codes sent to my number I don’t get any messages due to the sim not working.
really need help as I need to data, messages etc

Re: Transfer

Chris_B — Sun, 31 Dec 2023 12:05:40 GMT

@Oliviajx1 did you request your PAC code from EE and give that to Vodafone? If you did then your issue is with Vodafone and they haven’t yet migrated your number to their network. You need to contact them about this.

Re: Transfer

Oliviajx1 — Mon, 01 Jan 2024 11:32:50 GMT

I was transferring everything from my EE phone to my new Vodafone phone. I deleted the eSIM and I think I shouldn’t have done that as my old phone now doesn’t have any service and same as my new one.

if this is the case as to why I have no service , how can I get my eSIM back on the EE phone?

Re: Transfer

Chris_B — Mon, 01 Jan 2024 12:06:48 GMT

@Oliviajx1 Did you request to migrate your number to vodaphone ? Did you request your PAC code from EE and give that to vodaphone ?

Re: Transfer

Oliviajx1 — Mon, 01 Jan 2024 12:17:20 GMT

No I haven’t done anything like that. I purely just transferred my old phone to new. Not sure how to do any of that

Re: Transfer

bristolian — Mon, 01 Jan 2024 13:55:56 GMT

Are you still an EE customer? https://forum.vodafone.co.uk/ may be a useful resource if you are now with VF.

Re: Transfer

timprocter — Mon, 01 Jan 2024 14:12:54 GMT

Did exactly this myself just before Christmas. Unfortunately the only fix is to go to your nearest EE Shop and they will provide a new sim card.

Alternatively they will post one to you taking 2 to 3 days.

Yes I was mad I had made that mistake too.