topic Re: About my sim in SIM cards & Porting

About my sim

Zahin — Sun, 31 Dec 2023 20:17:16 GMT

My sim card is not working. I don't know why. Any phone call or message not going through this number. I need to urgrnt fix it. How I can fix it also I want to top up data and minutes in my sim.Can you please help me with this matter

Re: About my sim

Northerner — Sun, 31 Dec 2023 22:23:02 GMT

Hi @Zahin

Are you in the UK.

Is your SIM PAYG or pay monthly contract. If PAYG when did you last make a chargeable call or text.

What device do you own.

Thanks

Re: About my sim

Zahin — Mon, 01 Jan 2024 02:00:10 GMT

Yeah I am from uk.My sim Isn't in monthly contract. I forgot when I make last call or message. I didn’t used it to much,but today I tired to received a important message then I saw It's not working then I make a top up and try to buy pakeage but its still not working. I couldn't buy any pakeage also then I tried to also contract in customer service at 7 pm but may be its off.I couldn’t do contract. I need to active my Sim emergency. What Can I do now?

Thanks

Re: About my sim

Christopher_G — Mon, 01 Jan 2024 09:53:23 GMT

Hi @Zahin

Welcome to the community.

The SIM could be in hibernation, if you haven't used it for chargeable activity in a while. I recommend speaking to our Mobile Care team so they can look into this for you.
Chris

Re: About my sim

Zahin — Tue, 02 Jan 2024 09:34:23 GMT

Hello Chris

Thank you so much for your information. I talked with the Customer care's team they solved this problem . Now my sim has been activated.

Happy new year !!

Thanks

Zahin

Re: About my sim

Katie_B — Tue, 02 Jan 2024 10:15:26 GMT

That's great to hear @Zahin.

Thanks for letting us know.

Happy New Year from us all here on the EE Community.

Katie

Re: About my sim

djsheik — Wed, 03 Apr 2024 20:50:10 GMT

Re: About my sim

Christopher_G — Thu, 04 Apr 2024 07:12:10 GMT

Hi @Zahin

Welcome to the community.

Are you getting any error messages? Have you tried restarting your device? Is it working any better this morning?
Chris