topic New to EE in SIM cards & Porting

New to EE

RHT2 — Sun, 24 Dec 2023 02:38:54 GMT

Hi i recently purchased EE sim card.

Upon placing the order, I provided the PAC code for the transfer process. However, I've noticed that more than two days have passed, and the transfer is yet to be completed.

any advice?

Re: New to EE

Katie_B — Sun, 24 Dec 2023 07:27:30 GMT

Hello @RHT2.

Welcome to the community.

What date did you provide your PAC code?

Have you received your SIM?

Katie

Re: New to EE

bristolian — Sun, 24 Dec 2023 09:39:14 GMT

....and to add....

If you've received your SIM, which day did you insert it into your phone?

Re: New to EE

RHT2 — Sun, 24 Dec 2023 10:26:57 GMT

19 th of December

Re: New to EE

RHT2 — Sun, 24 Dec 2023 10:27:59 GMT

21 st when the sim arrived bi have inserted the sim for the first time

Re: New to EE

Katie_B — Sun, 24 Dec 2023 10:28:21 GMT

Thanks for confirming @RHT2.

I would recommend giving us a call on 150 so our customer care team can check the status of your port.

Katie

Re: New to EE

RHT2 — Sun, 24 Dec 2023 10:28:52 GMT

Thanks

Re: New to EE

bristolian — Sun, 24 Dec 2023 13:27:39 GMT

Not sure which of the dates you mention apply to which question, but a PAC is normally actioned the working day after submission. If your SIM was inserted 21/12 before approx 5pm, the PAC would have been submitted then, and your port-in ordinarily completed 22/12.

Any later, and the next working day for port-in will be 27/12

Re: New to EE

RHT2 — Tue, 26 Dec 2023 00:53:38 GMT

I will give them a call tomorrow