topic Network switch in SIM cards & Porting

Network switch

Shifaf — Fri, 22 Dec 2023 18:48:57 GMT

Hello

I recently purchased device along with two sim from ee on 16/12 for my family.i requested for network switch keeping my old number.one of my sim switched without any issue but other sim still waiting for switch and my old network provided took monthly credit also (pay 2 go ).

Please help.

Re: Network switch

bristolian — Fri, 22 Dec 2023 19:01:08 GMT

For the SIM in question, has the SIM been inserted into your phone - if so, which day? (After 5pm or so would count as the following day)

It matters, because your PAC will be treated as submitted on that day and port-in actioned the following working day.

Re: Network switch

Shifaf — Fri, 22 Dec 2023 20:38:57 GMT

I was told to put the sim when my old network cuts,it didnt.so i put ee sim in another phone yesterday.

Re: Network switch

Katie_B — Sat, 23 Dec 2023 07:54:33 GMT

Hello @Shifaf.

Did you provide EE with your PAC codes at the point of purchase?

If yes and your number still has not transferred from the 16th of December I'd recommend getting in touch.

Katie

Re: Network switch

Shifaf — Sat, 23 Dec 2023 09:54:27 GMT

Yes, the sales guy took the code and did all the paper work

Re: Network switch

Katie_B — Sat, 23 Dec 2023 10:11:21 GMT

Thanks for confirming @Shifaf.

Please give us a call so our customer care team can check the status of your port.

Katie