topic Re: Number porting in SIM cards & Porting

Number porting

rujutakd — Thu, 21 Dec 2023 20:46:12 GMT

I have ported my number to EE. Ordered a EE sim online where I gave my PAC number from old provider and today sim has arrived.

what is the next step to be taken? I don’t understand when this wil be completed? How will I know if my number is ported to EE ?

any info is really useful here. Thanks!

Re: Number porting

Chris_B — Thu, 21 Dec 2023 20:55:02 GMT

@rujutakd Once you have activated the sim ( put it in your phone and turn it off/on again a few times ) it has to register on the network. It can take up to 24 hours to activate but it’s usually 4-5 hours. Your number should then port across this alone can takes up to 24 hours.

Re: Number porting

rujutakd — Thu, 21 Dec 2023 20:59:12 GMT

I have not got any instructions to activate the sim. But I have put that in my handset and I was able to call EE customer care , so does that mean it is activated already when I received it??

Re: Number porting

bristolian — Thu, 21 Dec 2023 22:46:15 GMT

Putting your new SIM in your new phone will "activate" it onto EE's network, and it will have a temporary number. On the day you do so, your PAC will be submitted, which will port your number across the next working day. The working day after the 22/12 will be 27/12.

If you had inserted the SIM before close of business today, it should be ported on 22/12.

Re: Number porting

rujutakd — Fri, 22 Dec 2023 08:23:59 GMT

Yes I had inserted it before end of working day on 21st.
will there be any msg or email which will confirm porting is completed??

Re: Number porting

James_B — Fri, 22 Dec 2023 09:38:26 GMT

Hi @rujutakd,

Yes, you'll receive a text message when the number transfer has completed.

James

Re: Number porting

rujutakd — Fri, 22 Dec 2023 09:43:02 GMT

Thanks!!! Hoping to get it today! Will wait for it!

Re: Number porting

James_B — Fri, 22 Dec 2023 10:00:50 GMT

No problem, @rujutakd 🙂

James

Re: Number porting

rujutakd — Wed, 27 Dec 2023 09:30:29 GMT

Can anyone tell what no. To call to check for number porting??

Re: Number porting

Leanne_T — Wed, 27 Dec 2023 10:11:49 GMT

Hi @rujutakd

Thanks for coming back to us.

To get the number transfer looked into, please call us on 150 from the EE SIM, and the team will be happy to help 🙂

Leanne.