topic Re: How do I change the number displayed when I send a text? in SIM cards & Porting

How do I change the number displayed when I send a text?

Metrohound — Wed, 20 Dec 2023 14:05:27 GMT

Hello community,

I changed to EE in the Autumn. I got my PAC code and kept my original phone number. I have discovered that although people can call me on that number and text me on that number when I initiate a text exchange the number originally on the EE sim is displayed to my recipient.

Any idea how I can change this? Your knowledge would be much appreciated.

Re: How do I change the number displayed when I send a text?

Chris_B — Wed, 20 Dec 2023 14:07:04 GMT

@Metrohound On what device?

Re: How do I change the number displayed when I send a text?

Metrohound — Wed, 20 Dec 2023 16:21:09 GMT

@Chris_B I have a Samsung Galaxy A04s

Re: How do I change the number displayed when I send a text?

Leanne_T — Wed, 20 Dec 2023 16:26:01 GMT

Hi @Metrohound

If you text NUMBER to 150, does the reply show the correct number?

Are you using a third party app to send texts?

Leanne 🙂

Re: How do I change the number displayed when I send a text?

Metrohound — Wed, 20 Dec 2023 17:04:35 GMT

Hello @Leanne_T

Thanks for that. I have sent the text and the reply does give my number. To my knowledge I am not using a third party app.

Re: How do I change the number displayed when I send a text?

Leanne_T — Wed, 20 Dec 2023 17:07:28 GMT

Thanks for checking @Metrohound

If you go into your device settings, does the correct number show?

Leanne.

Re: How do I change the number displayed when I send a text?

Metrohound — Wed, 20 Dec 2023 17:29:08 GMT

@Leanne

Yes it does. No one else has mentioned the number discrepancy to me.

A friend I hadn't contacted in some time had to check who had sent the message because it came up as another number. Could that be to do with her device?

Re: How do I change the number displayed when I send a text?

Leanne_T — Wed, 20 Dec 2023 17:32:04 GMT

It could be as everything is showing the correct number on your phone and with us @Metrohound

I would ask them to delete your contact details they have saved and set this up again to see if this helps 🙂

Leanne.

Re: How do I change the number displayed when I send a text?

Metrohound — Wed, 20 Dec 2023 21:02:45 GMT

Thanks @Leanne, that's worth a go - the advanced version of turn it off and turn it on again 😀