topic Re: New sim only contract and new phone in SIM cards & Porting

New sim only contract and new phone

Jaylockwood1978 — Wed, 20 Dec 2023 09:24:31 GMT

Hi, i currently have an iPhone with a sim only contract with EE.

i have ordered a new iPhone directly from Apple and upgraded my sim only contract with ee. The new phone arrives today and apparently the new sim in the next day or two. I’m obviously keeping the same number.

When the new phone arrives today, should I set it up, using my existing ee sim, or should i wait until the new upgraded sim arrives?

Thank you

Jay

Re: New sim only contract and new phone

Jaylockwood1978 — Wed, 20 Dec 2023 09:26:40 GMT

Hi, i currently have an iPhone with a sim only contract with EE.

When the new phone arrives today, should I set it up, using my existing ee sim, or should i wait until the new upgraded sim arrives?

Thank you

Jay

Re: New sim only contract and new phone

Chris_B — Wed, 20 Dec 2023 09:26:41 GMT

@Jaylockwood1978 you probably won’t receive a new Sim card as it’s only an account change to your existing tariff so just put your SIM card in the device.

Re: New sim only contract and new phone

Jaylockwood1978 — Wed, 20 Dec 2023 09:27:57 GMT

That’s what i though but it says my new sim should be arriving in the next 1 -2 working days?

Re: New sim only contract and new phone

Chris_B — Wed, 20 Dec 2023 09:29:19 GMT

@Jaylockwood1978 that’s an automated response. if you do receive a new Sim, it’s up to you if you want to use it because your current one will still work

Re: New sim only contract and new phone

Jaylockwood1978 — Wed, 20 Dec 2023 09:30:56 GMT

Ok, cool, thank you. So I should just turn the new phone from apple on and set up as directed, using my current SIM card.

Re: New sim only contract and new phone

Chris_B — Wed, 20 Dec 2023 09:31:34 GMT

@Jaylockwood1978 Yes.

Re: New sim only contract and new phone

Jaylockwood1978 — Wed, 20 Dec 2023 09:32:00 GMT

Thank you for your help, much appreciated

Re: New sim only contract and new phone

Chris_B — Wed, 20 Dec 2023 09:33:58 GMT

@Jaylockwood1978 not a problem, you’re most welcome.

When setting up the new device, you will be asked. Do you want to set up the eSIM for that new device if you don’t need to use two Sim cards in your phone, decline it and put your Sim card in the new phone.

if you’re not aware, when you switch on your new device, just place it next to your old device and follow the on-screen prompts as it will automatically set up for your transferring everything from your old device to your new device.

Re: New sim only contract and new phone

Jaylockwood1978 — Wed, 20 Dec 2023 09:34:33 GMT

I have a physical sim currently so guess I’m just transferring that directly

Re: New sim only contract and new phone

bristolian — Wed, 20 Dec 2023 09:47:54 GMT

A replacement SIM is often supplied incase, for whatever reason, there's a problem with your current SIM or it doesn't fit a new phone.

If your existing SIM is working and fits your new phone, there's no need to unnecessarily replace it.

Re: New sim only contract and new phone

Jaylockwood1978 — Wed, 20 Dec 2023 09:56:20 GMT

I wasn’t aware but that’s great, will make it much easier.

cheers