topic E-sim in SIM cards & Porting

E-sim

inespallm — Mon, 18 Dec 2023 17:02:41 GMT

Hi, I've just set up a pay monthly account but the option for me to download the E-sim is not showing.

Could I have some help to download the E-sim, please?

Thanks

Re: E-sim

XRaySpeX — Mon, 18 Dec 2023 17:11:43 GMT

Order a replacement SIM & select eSIM.

Re: E-sim

inespallm — Mon, 18 Dec 2023 17:19:23 GMT

Thank you, this was in part helpful. I managed to download the e-sim but to activate it they are requiring a pin sent to the old sim, which I cannot access. Any other way to activate? THanks

Re: E-sim

Chris_B — Mon, 18 Dec 2023 18:23:27 GMT

@inespallm Only if you speak with customer services. To activate an eSim like you are trying to do via your account requires a pin sent to your phone as it expects you to already have a working sim. This is to prevent someone from taking your number.