topic Re: Need support in SIM cards & Porting

Need support

Skullbreaker — Mon, 04 Dec 2023 20:46:46 GMT

Hello when i try to prt my lycra number to ee i will put my ee number in and then they will text me the code i will enter it then i takes me to a page where i enter my old number i want to use and it then says my ee number dosent exist i need help or i will jpt be buying this again i will have a refund

Re: Need support

James_B — Tue, 05 Dec 2023 07:43:54 GMT

Hi @Skullbreaker,

Have you started using your new EE SIM to activate it?

Is it a pay as you go or pay monthly plan?

When asked for your EE number, are you entering the temporary number that came with your SIM card?

James

Re: Need support

Skullbreaker — Tue, 05 Dec 2023 19:36:16 GMT

Ive got the number started the plan payed everything i jus cant port i says my number dosent exsit when they already texted it

Re: Need support

Katie_B — Wed, 06 Dec 2023 08:13:44 GMT

Thanks for getting back to us @Skullbreaker.

I'd recommend giving us a call on 150 so our customer care team can look into this further.

The team can also process your number port request.

Katie

Re: Need support

Skullbreaker — Wed, 06 Dec 2023 15:02:54 GMT

Ive texted them it seems like its a ai bor responding

Re: Need support

Katie_B — Wed, 06 Dec 2023 15:06:44 GMT

Hi @Skullbreaker.

Are you using live chat?

Katie

Re: Need support

Skullbreaker — Wed, 06 Dec 2023 17:50:50 GMT

How do i use the live chat

Re: Need support

Christopher_G — Wed, 06 Dec 2023 18:47:12 GMT

If you're a pay monthly customer, you can access the live chat in the help section of the My EE app, @Skullbreaker. You can find other contact methods on our contact us help page.

Chris

Re: Need support

Skullbreaker — Wed, 06 Dec 2023 19:07:48 GMT

Cant find it i have the ee app not the my ee app

Re: Need support

Skullbreaker — Wed, 06 Dec 2023 19:08:53 GMT

I recamend u jpin watsapp its easy

Re: Need support

Katie_B — Thu, 07 Dec 2023 08:30:10 GMT

Hi @Skullbreaker.

Have you been able to speak with someone and provide your PAC code?

Katie

Re: Need support

Skullbreaker — Fri, 08 Dec 2023 09:22:49 GMT

I habent been able to speak with someone but i always had my pac code *****

Re: Need support

Katie_B — Fri, 08 Dec 2023 09:23:21 GMT

Good morning @Skullbreaker.

We have no access to account details here on the community.

Please give us a call on 150 with your PAC code.

Katie

Re: Need support

Skullbreaker — Mon, 11 Dec 2023 05:54:16 GMT

I dont have credit

Re: Need support

James_B — Mon, 11 Dec 2023 08:02:23 GMT

Hi @Skullbreaker,

Is your EE SIM working with a temporary number?

If it is, you should be able to enter your PAC code online to start the number transfer.

James

Re: Need support

Skullbreaker — Tue, 12 Dec 2023 02:21:56 GMT

I dont exactly know i jus pit the sim in and it gave me a new number that i didnt want and the portong issue is still going on can i msg u for the help or someone i dont have credit

Re: Need support

Leanne_T — Tue, 12 Dec 2023 08:36:39 GMT

Hi @Skullbreaker

How long ago did you receive the EE SIM?

Did you provide the PAC when you ordered the SIM?

Leanne 🙂

Re: Need support

Skullbreaker — Wed, 13 Dec 2023 05:36:07 GMT

No i asked and it said that if i want to port i have to fill the form in and it wont work

Re: Need support

Christopher_G — Wed, 13 Dec 2023 09:00:23 GMT

Could you try using the form on another device or browser please, @Skullbreaker?

If it still doesn't work, you'll need to either pop into an EE Store, or give us a call on 150.

Chris

Re: Need support

Skullbreaker — Wed, 13 Dec 2023 20:39:56 GMT

I have tried on a differant browser wen i get ahold of another device i will try but i dpnt want to buy another thos has gone on to long if u can fill in the form i will give my derails if u cant help then i will be getting a refund and will never buy anpther ee sim