topic Re: Re: Lost SIM and converting to e-Sim in SIM cards & Porting

Re: Lost SIM and converting to e-Sim

Wasimpatel — Thu, 14 Dec 2023 07:12:32 GMT

Hi I am abroad an lost my physical sim is there anyway to get an esim for my physical sim number.

i cant contact ee because they dont have webchat and i cant call them.

thanks

Re: Re: Lost SIM and converting to e-Sim

James_B — Thu, 14 Dec 2023 07:46:38 GMT

Hi @Wasimpatel,

Welcome to the EE Community. 🙂

I'm sorry to hear you've lost your SIM card.

Unfortunately, it isn't possible to activate a replacement SIM outside of the UK.

It's still important to contact our lost and stolen team from another phone on +44 7953 966 250. They'll be able to block your SIM card to prevent any unauthorised usage.

James

Re: Re: Lost SIM and converting to e-Sim

XRaySpeX — Thu, 14 Dec 2023 12:02:20 GMT

@Wasimpatel : eSIMs are not available on PAYG.