topic Re: SIM card set in SIM cards & Porting

SIM card set

Millie243 — Thu, 14 Dec 2023 09:24:24 GMT

I’ve just switched my mobile from BT to EE and have kept my old SIM card. It’s saying I have no service at all and even with WiFi calling switched on I’m unable to call EE or BT to get it sorted? Can anyone help at all?

Re: SIM card set

Leanne_T — Thu, 14 Dec 2023 11:50:13 GMT

Hi @Millie243

Thanks for coming here 🙂

You should have received an EE SIM card which your BT number would transfer over to the SIM, do you have this?

Leanne 🙂

Re: SIM card set

Millie243 — Thu, 14 Dec 2023 12:51:26 GMT

Yes I finally found it after speaking with someone. I was told that I would be receiving a new SIM card but didn’t realise it would be in the same package as my phone as the email regarding the SIM card was sent a few days after my phone arriving, but luckily I kept the bag it had all come in so manage to find it.

Thank you for replying.

Re: SIM card set

Leanne_T — Thu, 14 Dec 2023 13:07:01 GMT

Hi @Millie243

Thanks for coming back and letting me know, glad to hear you have this and can start using the EE SIM with your BT number 🙂

Leanne.