topic Re: Re: New sim card activation in SIM cards & Porting

Re: New sim card activation

Rohella — Thu, 14 Dec 2023 01:32:16 GMT

Unfortunately, I do not know the steps, please tell me

Re: Re: New sim card activation

Leanne_T — Thu, 14 Dec 2023 08:16:36 GMT

Hi @Rohella

The SIM card should activate when used in any device.

Are you looking to set up a EE account?

Is the SIM card pay as you go or pay monthly?

Leanne 🙂

Re: Re: New sim card activation

Rohella — Thu, 14 Dec 2023 08:23:07 GMT

Hello, I pay monthly with a 24-month contract

Re: Re: New sim card activation

Leanne_T — Thu, 14 Dec 2023 08:23:56 GMT

Thanks @Rohella

Have you received a replacement SIM?

Is the SIM card working?

Leanne.

Re: Re: New sim card activation

Rohella — Thu, 14 Dec 2023 08:27:33 GMT

The SIM card is new. The internet can be used. I don't know if it is activated or not

Re: Re: New sim card activation

Leanne_T — Thu, 14 Dec 2023 08:29:05 GMT

The SIM will be ready to use and activated for you @Rohella

Are you trying to set up an EE account to view your details on the app/web browser?

Could you let me know what steps you need help with?

Leanne.

Re: Re: New sim card activation

Rohella — Thu, 14 Dec 2023 08:37:23 GMT

Believe me, I don't even know which stage I am in. Please, if it is possible, tell me the activation steps, I would be grateful

Re: Re: New sim card activation

Leanne_T — Thu, 14 Dec 2023 08:41:09 GMT

The SIM card is active, you don't need to activate a new pay monthly SIM contract, you can start using this for calls, texts and data @Rohella

You can register for a EE account here, to view bills, allowances and other details to keep track. Please follow the registration details and this will be you all set up 🙂

Leanne.

Re: Re: New sim card activation

Rohella — Thu, 14 Dec 2023 09:01:43 GMT

Thank you for your help. I opened a user account and got almost everything. Now there is another stage

Re: Re: New sim card activation

Leanne_T — Thu, 14 Dec 2023 09:07:10 GMT

Sorry, which stage do you need help with? @Rohella

Leanne 🙂

Re: Re: New sim card activation

Rohella — Thu, 14 Dec 2023 09:13:33 GMT

Thank you, I think I did all the necessary work. Thank you very much for your cooperation

Re: Re: New sim card activation

Leanne_T — Thu, 14 Dec 2023 09:15:01 GMT

No problem at all @Rohella

Have a lovely day 🙂

Leanne.

Re: Re: New sim card activation

Rohella — Thu, 14 Dec 2023 09:19:16 GMT

Really, how do I know that my internet? 4G Or5G Is

Re: Re: New sim card activation

Leanne_T — Thu, 14 Dec 2023 09:31:09 GMT

Hi @Rohella

Your phone should show when this is connected to 5G or 4G, you can check if 5G is available in your area on the EE Coverage & Network Status Checker and you would need a 5G plan and phone to access 5G.

Leanne.

Re: Re: New sim card activation

Rohella — Thu, 14 Dec 2023 10:06:02 GMT

Hello. Thank you for your help. I hope you have a good day.

Re: Re: New sim card activation

Boshra — Wed, 20 Mar 2024 05:11:21 GMT

Hi, so I’ve tried to insert my new braught sim and it’s not activated and to contact help due to it stating no service can you assist me with this?

thankyou

Re: Re: New sim card activation

Katie_B — Wed, 20 Mar 2024 07:36:12 GMT

Hello @Boshra.

Does at the top of your screen show you are connected to the EE network?

Katie

Re: Re: New sim card activation

Boshra — Wed, 20 Mar 2024 21:23:30 GMT

Hi @Katie_B

So when I had inserted the sim it did not say ee at the top of my screen it had zero bars aswell.

boshra

Re: Re: New sim card activation

Katie_B — Thu, 21 Mar 2024 07:59:47 GMT

Thanks for getting back to me @Boshra.

Is your SIM pay as you go?

Katie