topic Re: Sim hasn’t been delivered in SIM cards & Porting

Sim hasn’t been delivered

Matt19952 — Wed, 13 Dec 2023 15:59:49 GMT

Hello my SIM card has not arrived it’s been over 5 days!

bristolian — Wed, 13 Dec 2023 16:25:19 GMT

SIM's are normally sent by second-class post. What was the cause for your needing a new SIM?

Was this a lost/stolen replacement? An additional line order? Or something else?

Matt19952 — Wed, 13 Dec 2023 16:28:44 GMT

I’m switching from three

Matt19952 — Wed, 13 Dec 2023 16:29:52 GMT

Also it says I’d get notified about my new Sim but I haven’t got anything no delays or dispatching etc

Leanne_T — Wed, 13 Dec 2023 16:41:41 GMT

Thanks for coming here.

You should have received an email confirming the order, once the SIM has been dispatched to Royal Mail, no further updates would be sent.

If this is not delivered in the next few working days please call us or visit an EE Store with photo ID to get this looked into.

Leanne.