topic Re: Activating e-sim abroad in SIM cards & Porting

Activating e-sim abroad

A_hiscock — Sat, 05 Aug 2023 23:50:48 GMT

Are you able to activate an e-sim abroad now?

Profile closed — Sun, 06 Aug 2023 05:59:35 GMT

Welcome to the EE Community,

you can only activate a new esim in the U.K.

Thanks,

David

Chelseajade23 — Thu, 21 Sep 2023 09:42:01 GMT

i have an old english sim but a new phone in spain can i activate my sim?

James_B — Thu, 21 Sep 2023 09:45:20 GMT

Welcome to the EE Community. 🙂

Sorry, you can't activate an EE SIM when roaming. You'd need to be able to connect to the EE network in the UK.

James

Brigadier99 — Wed, 13 Dec 2023 09:00:54 GMT

What an incredibly shortsighted solution, why on earth not?!

bristolian — Wed, 13 Dec 2023 09:44:56 GMT

Any new EE SIM requires activation in the UK first, regardless of whether it's physical or electronic.

Brigadier99 — Wed, 13 Dec 2023 09:52:40 GMT

What about reinstalling an existing one as part of fault finding? Don’t think that works either

Leanne_T — Wed, 13 Dec 2023 10:37:22 GMT

If the existing SIM has been deactivated when you ordered an eSIM, this couldn't be reactivated.

Leanne.

bristolian — Wed, 13 Dec 2023 10:47:07 GMT

@Brigadier99 wrote:
What about reinstalling an existing one as part of fault finding? Don’t think that works either

I would take "existing one" to mean that the SIM has already been activated and is just being put in another phone/device.

My answer referred to activating a SIM that is not currently live. If it's live, it doesn't need activating.

Brigadier99 — Wed, 13 Dec 2023 10:58:40 GMT

I’d agree for physical SIMs, this is esims tho