topic Re: BT pac code not accepted to enable keep original number in SIM cards & Porting

BT pac code not accepted to enable keep original number

Dippedidooda — Mon, 11 Dec 2023 19:56:43 GMT

Why is my BT pac code not accepted, I keep getting the error message please use correct code, my code is valid until 3rd January 2024.

I am unable to use the 150 call option as suffer badly with tinnitus in both ears and no other option to contact.

Re: BT pac code not accepted to enable keep original number

Leanne_T — Tue, 12 Dec 2023 08:09:32 GMT

Morning @Dippedidooda

Thanks for coming to the community.

Did you provide the PAC when ordering the EE SIM?

Have you received the EE SIM?

Leanne 🙂

Re: BT pac code not accepted to enable keep original number

Dippedidooda — Tue, 12 Dec 2023 08:41:42 GMT

Yes when I placed the order to switch.

Re: BT pac code not accepted to enable keep original number

Leanne_T — Tue, 12 Dec 2023 08:45:07 GMT

Thanks @Dippedidooda

You won't need to provide the PAC again as this would show an error as this is already in progress.

Have you received the EE SIM and installed this into a device to register?

Leanne 🙂

Re: BT pac code not accepted to enable keep original number

Dippedidooda — Tue, 12 Dec 2023 08:55:04 GMT

Yes I installed yesterday afternoon, but its showing the new EE number which means I cannot be contacted at the moment.

Re: BT pac code not accepted to enable keep original number

Leanne_T — Tue, 12 Dec 2023 08:58:55 GMT

Thanks @Dippedidooda

Is the BT SIM still working?

The number transfer should start for you the next working day if this before 5:30pm.

Leanne.

Re: BT pac code not accepted to enable keep original number

Dippedidooda — Tue, 12 Dec 2023 09:03:40 GMT

No the BT sim is disconnected now, so will the sim automatically change to my new number?

Re: BT pac code not accepted to enable keep original number

Leanne_T — Tue, 12 Dec 2023 09:06:46 GMT

Hi @Dippedidooda

Yes, this will transfer to the new EE SIM for you and can take up till midnight on the transfer day to fully complete.

Leanne 🙂

Re: BT pac code not accepted to enable keep original number

Dippedidooda — Tue, 12 Dec 2023 09:08:55 GMT

Thankyou, I will wait and see.😃👍

Re: BT pac code not accepted to enable keep original number

Leanne_T — Tue, 12 Dec 2023 09:13:02 GMT

No problem @Dippedidooda

Let me know how you get on 🙂

Leanne.

Re: BT pac code not accepted to enable keep original number

Dippedidooda — Wed, 13 Dec 2023 06:02:35 GMT

Nope, my number is still not there.

Re: BT pac code not accepted to enable keep original number

Leanne_T — Wed, 13 Dec 2023 09:19:20 GMT

Hi @Dippedidooda

Can you try texting NUMBER to 150 from the EE SIM card, does this show the EE temporary number or the BT number?

Leanne 🙂

Re: BT pac code not accepted to enable keep original number

Dippedidooda — Thu, 14 Dec 2023 14:31:52 GMT

BT just text and say they have finally transferred my number across to EE 🤷‍♀️

Thankyou for helpful suggestions Leanne.

Re: BT pac code not accepted to enable keep original number

Leanne_T — Thu, 14 Dec 2023 14:33:13 GMT

Thanks for letting me know @Dippedidooda

Leanne 🙂