topic Re: eSim not working in SIM cards & Porting

eSim not working

Kathy1229 — Thu, 13 Jul 2023 07:27:31 GMT

I bought an Apple 14 Pro few days ago and change my sim to eSim. It worked well at the beginning, but yesterday my eSim turned to no signals and the phone number changed to 00000000000. I’ve tried the replace eSim, however, I couldn’t receive the “ONE PIN” thing as I don’t have signal. And now I cannot use my phone except WiFi. What should I do?

Re: eSim not working

Alex_M — Thu, 13 Jul 2023 09:19:30 GMT

Hi @Kathy1229,

Have you tried rebooting the device? Why did you switch to an eSIM - do you use another physical sim in your phone?

If you have one nearby, an EE store will be able to give you an instant replacement sim or eSIM which should work immediately.

Thanks,
Alex

Re: eSim not working

Benghazi364 — Sun, 19 Nov 2023 19:16:36 GMT

I have spoken to an Ee representative twice spending close to 1hr on the phone still unable to sort..now i have to wait another 24hrs to make 48hrs of trying to activate my esim

Re: eSim not working

SoufferTheCat — Tue, 21 Nov 2023 10:12:30 GMT

At midday today I'll be 60hrs waiting on eSIM. Madness isn't it?
Ever get yours sorted out?

Re: eSim not working

asklyd — Sat, 09 Dec 2023 08:04:04 GMT

I’ve got the exact same problem

Re: eSim not working

James_B — Sat, 09 Dec 2023 08:38:43 GMT

Hi @asklyd,

Welcome to the EE Community. 🙂

What problems are you experiencing with your eSIM?

James

Re: eSim not working

asklyd — Sat, 09 Dec 2023 09:15:50 GMT

I transferred my old sim into a new phone to an eSIM and the whole phone isn’t working at all and neither is the old Sim. I’ve rebooted my phone and my eSIM is now down as 00000000000 I have no house phone so I can’t ring.

Sent from my iPhone

Re: eSim not working

asklyd — Sat, 09 Dec 2023 09:17:31 GMT

I’ve recently bought an iPhone 14 on set up it transferred my sim to an eSIM which has never worked. I rebooted the phone and now my number is 00000000000 I can’t ring as I don’t have a landline. Nothing is working

Re: eSim not working

James_B — Sat, 09 Dec 2023 09:33:30 GMT

Hi @asklyd,

When did you activate your replacement SIM?

Did you activate it at Activate your SIM (ee.co.uk)?

James

Re: eSim not working

asklyd — Sat, 09 Dec 2023 09:38:59 GMT

I transferred the sim on Thursday evening, no I didn’t activate it on ee as I wasn’t aware that I had to. I have had to completely reboot the new phone as there were loads of other issues with the set up.

Re: eSim not working

James_B — Sat, 09 Dec 2023 09:48:15 GMT

Hi @asklyd,

How did you order your replacement SIM?

Did you factory reset your phone after installing the SIM? This would remove the eSIM from your device.

James

Re: eSim not working

asklyd — Sat, 09 Dec 2023 09:51:37 GMT

When I set the phone up it suggested an eSIM which I did following the instructions on the set up.
after the set up was complete it wouldn’t work so I left it until last night and it still didn’t work as did some of the apps and things were missing so I reset the whole phone to start again. Obviously the esim wasn’t there so I ordered a new eSIM this morning and followed the process but I couldn’t complete it as I can receive text message so I’ve been unable to complete the process

Re: eSim not working

James_B — Sat, 09 Dec 2023 09:53:43 GMT

Hi @asklyd,

If you don't have an active SIM to receive a security PIN, please get in touch with Customer Care to activate your eSIM.

They'll be happy to help. 🙂

James

Re: eSim not working

PandA16 — Sat, 30 Dec 2023 11:53:05 GMT

Had the same problem of no phone yesterday after buying and activating an eSIM, just couldn't sort with all the usual tricks BUT rang ee and thanks to the patience of first Lyndon and then Kath they sorted the problem. Also got through straightaway!

Re: eSim not working

Leanne_T — Sat, 30 Dec 2023 11:55:32 GMT

Thanks for coming here and letting us know how this was resolved for you @PandA16

All the best for 2024 🙂

Leanne.