topic Re: New member, new sim, old number not porting and new SIM has been deactivated in SIM cards & Porting

New member, new sim, old number not porting and new SIM has been deactivated

geevee — Fri, 08 Dec 2023 09:24:47 GMT

Hello
I recently joined EE, got my new SIM and sent my PAC code to port my old number. The new EE sim was working fine on the temporary number but I called Customer Services after my old number didn't port within the 72 hour guidelines. Then yesterday I had a message flash up to say the SIM was no longer recognised/active, and now I can't use my phone to call EE to get any help!

Advice much appreciated!

Re: New member, new sim, old number not porting and new SIM has been deactivated

Christopher_G — Fri, 08 Dec 2023 12:00:04 GMT

Hi @geevee

Welcome to the community.

The number should port to the new EE SIM. Have you tried removing and re-inserting the SIM?

Chris

Re: New member, new sim, old number not porting and new SIM has been deactivated

geevee — Fri, 08 Dec 2023 12:21:09 GMT

Thanks! I've not tried removing and reinserting for the last day or two - will give it another go!