topic Not eligible for a 2nd sim on my account in SIM cards & Porting

Not eligible for a 2nd sim on my account

Nosteb90 — Thu, 07 Dec 2023 05:42:44 GMT

Hi,

I’ve just moved over to EE from BT as BT have partnered with EE and are no longer offering new contracts. I’m happy with my new device and the service I’ve received so far but I’m looking to add an additional sim to my account for my son. EE say I’m not eligible and I need to contact support, however I suffer with anxiety and don’t do well speaking on the phone. Is there anyway of getting this sorted online?

Thanks in advance.

Re: Not eligible for a 2nd sim on my account

Katie_B — Thu, 07 Dec 2023 07:16:47 GMT

Good morning @Nosteb90.

Welcome to the EE Community.

Are you seeing the message that you are not yet eligible within your EE account online?

When did you move over from BT?

Speak soon,

Katie

Re: Not eligible for a 2nd sim on my account

Nosteb90 — Thu, 07 Dec 2023 20:55:35 GMT

Hi,

Yes that’s what it’s saying from my EE app when I try to add a new product. It says I should contact EE over the phone but as I stated I struggle speaking on the phone. I moved from BT last week.

Re: Not eligible for a 2nd sim on my account

Katie_B — Fri, 08 Dec 2023 07:44:09 GMT

Thanks for confirming @Nosteb90.

This could be as you have just moved to the EE network.

Would visiting your local EE Store be an option?

Have you also tried our Live Chat service? this can be found in the EE app under 'Help'.

Speak soon,

Katie