topic Re: Sim card getting deactivated in SIM cards & Porting

Sim card getting deactivated

Binchilling — Wed, 06 Dec 2023 17:53:52 GMT

Heya, what causes an EE simcard to deactivate and how should I prevent it from happening?

Re: Sim card getting deactivated

XRaySpeX — Wed, 06 Dec 2023 17:57:49 GMT

Is it on contract or PAYG?

Re: Sim card getting deactivated

Binchilling — Wed, 06 Dec 2023 18:15:01 GMT

It's PAYG.

Re: Sim card getting deactivated

Binchilling — Wed, 06 Dec 2023 18:16:50 GMT

It's PAYG

Re: Sim card getting deactivated

Northerner — Wed, 06 Dec 2023 18:38:09 GMT

Hi @Binchilling

Read here:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Thanks

Re: Sim card getting deactivated

XRaySpeX — Wed, 06 Dec 2023 19:16:47 GMT

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.